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MISSION
The Groppetti Automotive Family conducts business with distinction and consistency. We promote excellence in quality, customer service and satisfaction both within the company and in our community. Our goal is to be our customers' only Automotive Provider, ever. To accomplish this end, we hold ourselves accountable to standards of excellence and demand ethics and integrity beyond reproach.
The Groppetti Automotive family is dedicated to creating enthusiasm in our staff to ensure a beneficial and profitable relationship between the organization, its employees and our customers through self development, training and in managed, exciting growth.
To our customers and each other we say, and mean -
"You Can Count On Us."
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VALUES
We are dedicated to being a highly successful car company by adhering to the following values:
DEDICATION TO CUSTOMER ENTHUSIASM
We continually exceed the expectations of internal and external customers for products and services that are world leaders in cost, quality, and customer satisfaction. Our customers know that they can count on us.
DEDICATION TO EXCELLENCE
There is no place for mediocrity and half-hearted efforts in our organization. We accept responsibility, accountability and authority for overcoming obstacles and reaching beyond the best. We choose to excel in every facet of our business.
TEAMWORK
We are dedicated to singleness of purpose through the effective involvement of staff members, vendors, neighbors and other stakeholders.
A fundamental concept of our organization is the belief that effective teams use the talents of individual members while encouraging team growth. We will not sacrifice the good of our team for the good of an individual.
TRUST AND RESPECT FOR EACH INDIVIDUAL
We have nothing of greater value than our people! We believe that demonstrating respect for the individuality of every staff member builds a team of confident, creative people possessing a high degree of initiative, self-respect and self-discipline.
CONSTANT IMPROVEMENT
We know that sustained success depends on our ability to constantly improve the quality of our products and services. We are providing opportunity for personal, professional and organizational growth and innovation for all staff members.
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PHILOSOPHY
We, the Groppetti Automotive Family, believe that meeting the needs of customers, Staff Members, Vendors, and Neighbors is fundamental to fulfilling our mission.
To meet our customers' needs.
- Our products and services must be leaders in value and satisfaction.
To meet our staff members' needs.
- We will create a sense of belonging in an environment of mutual trust, respect and dignity.
- We believe that all people want to be informed about and understand decisions that affect them, care about their jobs and each other, take pride in themselves and in their contributions and want to share in the success of their efforts.
- We will develop the tools, training and education for each member, recognizing individual skill and knowledge.
- We believe that creative, motivated, responsible staff members who understand that change is critical to success are our most important assets.
To meet our vendors' needs.
- We will strive to create real partnerships with them.
- We will be open and fair in our dealings, reflecting trust, respect and their importance to us.
- We want suppliers to feel ownership in our mission and philosophy as their own.
- To meet the needs of our neighbors, the communities in which we live and operate.
- We will be a Leader in the Community and a Conserver of Resources.
By continuously operating according to this philosophy,
we will fulfill our mission.
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STATEMENT OF BELIEF
OUR CUSTOMERS
are the most important people in our business
OUR CUSTOMERS
are not dependent on us...we are dependent on them
OUR CUSTOMERS
are not an interruption of our work - they are our work
OUR CUSTOMERS
do us a favor when they call - we are not doing a favor by serving them.
OUR CUSTOMERS
are part of our business - not outsiders
OUR CUSTOMERS
are not cold statistics...they are flesh and blood human beings with feelings and emotions like our own
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